At Hajir, we are committed to providing high-quality products and services to our customers. We understand that sometimes things don’t go as planned, and we are here to help if you are not completely satisfied with your purchase.

Returns

Due to the nature of our products (dairy and livestock-related items), we do not accept returns on perishable goods such as milk, butter, cheese, or any other dairy products. However, if you have any concerns regarding the quality of our products, we encourage you to contact us immediately, and we will work with you to resolve the issue.

Refunds

If there is a problem with your order, such as receiving the wrong product or a defect in quality, please contact us within 7 days of receiving your order. We may require proof of the issue (such as photos) to process your request.

In cases where a refund is approved:

  • Refunds will be processed using the original method of payment.
  • Please allow 5-10 business days for the refund to appear in your account after approval.
  • Shipping costs are non-refundable unless the error is on our part.

Non-Refundable Items

  • Perishable goods (milk, butter, cheese, etc.)
  • Customized or special order items.
  • Products that have been opened or used after delivery.

Late or Missing Refunds

If you have not received your refund after 10 business days, please double-check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at [your contact information].

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us within 7 days of receiving your order.

Contact Us

If you have any questions regarding our refund and returns policy, please don’t hesitate to reach out to us at: